Senior & Disability Services Resource Specialist - Exempt


Reports to the Director of Senior & Disability Services


Position is full-time, 32.5 hours/week, 9:00am - 4:30pm


  • Serve as SHIP Counselor (Senior Health Insurance Program);
    • Provide Medicare counseling and assistance;
    • Provide Benefit Access assistance;
  • Provide redetermination assistance for Benefit Access, Medicaid, etc;
  • Provide intake and redetermination assistance for RTA;
  • Provide information, referrals and assistance pertaining to senior and disabled residents in Wheeling Township and/or and their families;
  • Offer community presentations/meet with community groups/attend community fairs/represent Wheeling Township in a marketing/outreach capacity, as needed;
  • Develop and maintains a network of individuals and organizations affiliated with Wheeling Township senior citizens and residents with disabilities;
  • Serve as Home Delivered Meal Program backup;


  • Knowledge of - and sensitivity to -- working with older adults and the permanently disabled who may have limitations of hearing, eyesight, mobility or cognitive impairment;
  • Excellent written communication and public speaking/presentation skills;
  • Excellent organization skills;
  • Outstanding attention to detail;
  • Excellent listening skills and compassion for resident/family;
  • Capacity to efficiently, effectively and professionally interface with Township staff, residents and the general public;
  • Ability to drive an automobile and deliver meals to a resident's door;
  • Ability to lift 15lbs;
  • Availability to work occasional nights/weekends/holidays, as required;
  • Others as specified



  1. Determine resident's/family's needs through intake and investigation; provide information on external and internal services; provide external/internal referrals and advocacy as needed;
  2. Provide Medicare assistance as a certified SHIP Counselor, with the goal of becoming SHIP Site Coordinator; provide Benefit Access assistance;

*Attend all relevant Medicare/SHIP/Age Options trainings as necessary;

  1. Provide Medicaid, Benefit Access and RTA redeterminations, advocacy and engagement, as needed;

*Attend relevant Medicaid/Benefit Access/RTA/Age Options trainings as necessary;

  1. Provide assistance to residents requiring help with ITAC and other government services;
  2. Provide community engagement presentations, including those to local senior facilities, churches, civic groups, etc.;
  3. Learn about Home Delivered Meal Program and provide backup assistance in scheduling, planning, meal delivery and volunteer engagement, when needed;
  4. Others, as specified


  • Assist the Director of Senior & Disability Services with the following:

*Volunteer Programs/Communication;

*Support Groups;

  • Attend appropriate training/workshops on topics related to senior and/or disability services;
  • Write and submit articles for the Township quarterly Newsletter, meeting established publication deadlines.


  • Minimum of 3+ years' experience in senior services or related field;
  • College degree required, ideally in relevant discipline;
  • Successfully complete SHIP training within 6 months (if not already certified);
  • Successfully complete CPR training;
  • Must pass criminal record background check, including National Sex Offender and fingerprint;
  • Must possess good driving record (MVR);
  • Negative pre-employment drug check required;
  • Availability to work occasional nights/weekends/holidays, as required;
  • Reliable vehicle for community outreach and service projects; valid IL Driver's License and proof of auto insurance;
  • Knowledge of service area and/or capacity to learn quickly;
  • Computer skills, including Microsoft Office applications.

This job description does not constitute an employer agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The aforementioned list of job responsibilities is not intended to be a comprehensive listing of responsibilities and may change at the discretion of the Township or new responsibilities may be assigned at any time.